Succulent Den cares a lot about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Succulent Den. The effective date for the validity of these conditions is 01/09/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
Data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software
WooCommerce
Our webshop has been developed with software from WooCommerce, we host our webshop on a server under our own management. We have taken appropriate technical and organisational measures to prevent misuse, loss and corruption of data as much as possible. These security measures in any case consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.
Web hosting
We purchase web hosting and e-mail services from Namecheap Hosting. Namecheap Hosting processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Namecheap has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Just Host is obliged to observe secrecy on the basis of the agreement. We have concluded a processing agreement with Namecheap.
Email and mailing lists
We send our e-mail newsletters with Klavio. Klavio will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via our website you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is stored securely by Klavio. Klavio uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. Klavio reserves the right to use your data to further improve the service and to share information with third parties in this context.
Namecheap
We use the services of Namecheap for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Just Host has no access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors
We use the Woocommerce Payments platform to handle (part of) the payments in our webshop. Woocommerce processes your name, address and residence details and your payment details such as your bank account or credit card number. Woocommerce Payments has taken appropriate technical and organisational measures to protect your personal data. Woocommerce Payments reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Woocommerce Payments services for which they engage third parties. Woocommerce Payments does not store your data longer than permitted by law.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of Correos/UPS/Correos Express to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Correos/UPS/Correos Express. Correos/UPS/Correos Express uses this information only for the purpose of executing the agreement. In the event that Correos/UPS/Correos Express engages subcontractors, Correos/UPS/Correos Express will also make your data available to these parties.
External Sales Channels
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Personal data of minors
This website is not intended for use by children. Succulent Den recognises the importance of protecting information about children, especially in an online environment, and we do not knowingly collect or store information about children (users under the age of 16). If you are concerned about your child’s privacy in relation to our services, or if you believe that your child may have entered personal information on our website, please contact us at [email protected]. We will delete such information from our records within a reasonable time.
What data is collected
Only data that you provide to us will be processed. This can be the following data:
First and last name
Address
City
Telephone number
E-mail address
Company name
Company address data
IP address (anonymised)
Location data
Information about your activities on our website
Internet browser and device type;
Other information
We also use a Facebook pixel, which collects data for Facebook advertising. These are cookies. For more information about cookies on our website, please refer to the ‘cookies’ section of this privacy statement. Your e-mail address, first name, telephone number and behavior on our website can be shared with Facebook for personalised advertising purposes. E-mail addresses are supplied and anonymized to create target groups that we want to approach with our Facebook advertisements. We then receive reports about this with anonymised data.
Cookies are also placed by our statistics package, Google Analytics. We would like to know how our visitors use the website and how many people visit our website each month, so that we can optimise the use of the website. Of course we do not want you to be followed undesirably, but we want to provide you with the best possible service and for that we need good statistics. With Google Analytics, the information is anonymized as much as possible.
Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Your rights
Under the applicable European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.
You have the right at all times to submit a complaint to the Data Protection Authority if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In appropriate cases you have the right to object to the processing of your personal data by or on behalf of Succulent Den. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
COOKIES
Cookies from Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.
We also use the following cookies:
Functional cookies: these cookies are necessary for the correct functioning of (parts of) our website.
Analytical cookies: these cookies are necessary to monitor the surfing behaviour of visitors to this website.
Marketing cookies: these cookies are used to monitor click behaviour that is processed by the Facebook pixel and site tracking of Klavio/ActiveCampaign, so that we can better match our advertising campaigns on Facebook and our mailings to the behaviour and interests of website visitors and email list.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you by e-mail.
Contact details
Maria Brown
Tucanoo Solutions Ltd
Company No. 7681233
Registered Office 129 Pollard Field, WF11 8TB United Kingdom
